# Privacy Policy

**Last updated:** 25/08/2026

## Who we are

Mrs L Curated ("Mrs L", "we", "us") is an independent luxury travel advisory operated by Chammy Lucas, based in Victoria, Australia. ABN: 28536266407.

If you have any questions about this policy or how your information is handled, contact:
- Email: hello@mrslcurated.com
- WhatsApp: +61 402 756 308

## What personal information we collect

When you make an enquiry through our website, WhatsApp, or email, we may collect:

- Your name and contact details (email, phone number)
- Your travel plans (destination, dates, number of guests)
- Preferences relevant to your stay (hotel loyalty program memberships, room or budget preferences)
- For corporate enquiries: your company name and how often you travel for work
- Any other details you choose to share with us to help arrange your stay

**We do not directly collect or store your payment card details.** All bookings are paid for directly with the hotel, using your own payment method, through the hotel's own booking and payment systems. Where relevant, some booking details may be processed through our accredited luxury travel platform, Little Emperors, as part of arranging your stay — please refer to Little Emperors' own privacy policy for how they handle any information processed on their platform.

## How we collect your information

We collect personal information directly from you when you:
- Submit an enquiry form on our website
- Message us via WhatsApp
- Email us directly

## Why we collect and use your information

We use your personal information to:
- Respond to your enquiry and arrange your hotel booking
- Communicate with you about your stay
- Coordinate directly with hotels on your behalf to arrange rates, upgrades, and other benefits
- Maintain a record of past clients for future assistance, if you choose to book with us again

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to third parties.

## Who we share your information with

To arrange your booking, we may share relevant details (such as your name, dates, and preferences) with:
- The hotel you're booking with, so they can prepare for your stay
- Little Emperors, our accredited luxury travel platform partner, where relevant to processing your booking

We do not share your information with any other third party for marketing or unrelated purposes.

## How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Enquiry information is stored securely via our website provider (Squarespace) and our own email and messaging systems.

## Cookies and website analytics

Our website, hosted on Squarespace, may use standard analytics cookies to understand how visitors use the site. These do not identify you personally. You can control cookie preferences through your browser settings.

## Access and correction

You can ask us at any time what personal information we hold about you, and request that it be corrected or deleted. Contact us using the details above.

## Children's privacy Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children. Where a booking enquiry includes travel details for children (for example, as part of a family booking), that information is provided by the adult making the enquiry and is used solely for the purpose of arranging that booking.

## Complaints

If you have a concern about how we've handled your personal information, please contact us directly first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

## Changes to this policy

We may update this policy from time to time. The most current version will always be available on our website.